Okay, so maybe its a little late to be using Christmas metaphors, but I’ve received a lot of email recently from people who have been mistreated by their credit card companies. This is not a new phenomenon – everyone complains about their credit card companies. However, in the past, the majority of complaints came from people who did something wrong, i.e. those who missed payments, went over their credit limits, or just didn’t read the bold, big lettered part of the fine print.
Recently, however, credit card complaints are coming from people who are paying on time. A common issue is the raising of interest rates. This has been going on since the summer and credit card companies continue to raise interest rates on customers, even as the Prime rate had dropped by nearly 5 full points. During the last year, credit card interest rates should have gone down by 10-20%, if not more. Yet more and more people are getting their interest rates raised. Of course, the credit card companies do provide warning. However, in typical credit card company fashion, they are doing so with junk mail letters many people are tossing in the garbage.
The other issue which continues to occur is the lowering of credit limits. While I understand and agree with the logic behind many of these decisions, I am still outraged at the consequences this can have on people’s credit scores. Many people who were using 30% of their credit limits before a limit decrease end up using 90% after the decrease. This can lead to credit scores being reduced significantly and the cost of borrowing (from the same banks) more expensive.
The final issue that has recently come to my attention is the raising of minimum payments. A visitor to this blog posted about a disgusting credit card practice being used by Chase. Essentially, they gave her two options: pay twice as much every month or we’ll double your interest rate. This is truly shameful and I hope this is not occurring frequently.
2008 was a tough year for people and credit card companies. However, when Christmastime arrived, the banks were still eager to put coal in our stockings. Hopefully, we’ll see some positive changes in 2009. If not, we should all start stocking up on coal to send to our credit card companies.